Privacy

Controller

Relojería de Oro, S.L., Av. de Jaume III, 24, bajos, 07012 Palma de Mallorca, NIF B75361147, info@relojeriadeoro.com.

Why we process data

To answer your enquiries and to handle buying and selling, repairs and consignment business. The legal basis is performance of the contract (Article 6.1.b GDPR) together with our legal obligations under commercial, tax and anti-money-laundering law (Article 6.1.c GDPR).

How long we keep data

Invoices and purchase receipts for six years under Article 30 of the Código de Comercio. Identification data from trading in precious metals and watches for ten years under Ley 10/2010 on the prevention of money laundering. After that we delete them.

Who we pass data on to

To our tax advisers and to the Agencia Tributaria, as far as the law provides. We do not sell data, and we transfer nothing to countries outside the European Union.

Your rights

Access, rectification, erasure, restriction of processing, objection and data portability. Write to the postal address or the email address given above. If you are not satisfied with our answer, you can lodge a complaint with the Agencia Española de Protección de Datos (www.aepd.es).

Visit statistics

We count page views and clicks on contact options (call, WhatsApp, chat, form) with our own measurement on our server. Nothing is stored on your device, there are no cookies and nothing is passed to third parties. Your IP address is not stored; together with the browser identifier it produces a marker that is valid for one day only and cannot be traced back. Origin (e.g. a search engine), device type and language are only evaluated as totals and deleted after 25 months. The legal basis is our legitimate interest in improving the website (Article 6.1.f GDPR). If "Do Not Track" or "Global Privacy Control" is switched on in your browser, we do not count you.

This website

sets no advertising cookies and passes no data to social media services. Analytics cookies (Microsoft Clarity) only if you agree. Details on the Cookies page.

Microsoft Clarity (only with your permission)

If you choose "Allow" in the cookie notice, we use Microsoft Clarity, a service of Microsoft Ireland Operations Limited (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland). Clarity records how the site is used: clicks, scrolling, mouse movements, pages visited, device and browser. This produces heatmaps and recordings of individual visits, which we only look at to make the website clearer. What you type into form fields is hidden before it is sent. Clarity sets cookies for this (see the Cookies page). Microsoft may also process data in the USA; it is certified under the EU-US Data Privacy Framework. The legal basis is your consent (Article 6.1.a GDPR, Article 22.2 LSSI-CE). You can withdraw it at any time on the Cookies page with "Change choice". Without permission, Clarity is not loaded. More from Microsoft: privacy.microsoft.com/privacystatement.

Voice consultation

Opening voice consultation loads the widget from livekit.balea-sphere8.com and connects to that service. The microphone is used only after you start the conversation and grant browser permission. Information about conversation processing is provided in the widget.

Photo enquiries in chat

You may optionally submit photos with your name and phone number. For watches, please include the front and back. Your details and processed images are stored on our server and emailed with the conversation transcript to our responsible team and the contacts involved in handling your enquiry. Images are not published in the catalogue or sent to the language model for automated image assessment. An essential session cookie protects access to your chat images and expires after 24 hours.